Current AI and retention policy
Our personnel use AI-assisted tools for research, summarization, drafting, analysis, knowledge management, project administration and workflow support. Our AI tools are not currently offered for direct client access. AI assistance does not replace professional judgment or accountability.
We keep model-training settings turned off. We do not upload a client’s customers’ data into AI tools unless that use forms part of the agreed engagement. ElevenLabs voiceovers do not include personal information. Disabling training does not mean that providers perform no service-related processing or retain no information; handling depends on the product, settings and terms.
An authorized engagement does not remove applicable privacy, confidentiality or transfer requirements. Before introducing solely automated decisions with legal or similarly significant effects, the applicable notice, lawful basis and safeguards must be addressed. Our current description of AI-assisted work does not authorize such decisions. Further information appears at https://www.compliance.network/ai-transparency.html.
We retain personal information for as long as reasonably necessary to provide our services, administer our business relationships, and meet applicable legal, contractual and recordkeeping requirements. Retention periods depend on the information, its purpose and any applicable legal hold. When information is no longer required, we delete or irreversibly anonymize it in accordance with our retention procedures and applicable obligations.
Client information and working materials
For information processed on a client’s behalf, retention, return and deletion follow the applicable engagement terms, lawful client instructions and legal requirements. Our retention procedures cover working files, AI content, client-specific template content, provider copies and backups. Backup copies follow the applicable backup retention schedule and remain protected until removed. Where retained backups are restored, applicable deletion instructions must be reapplied.
Records subject to a legal hold or required retention obligation are retained for the relevant purpose and period, with access restricted accordingly. Generic Studio formatting and reusable material may be retained; client-specific procedures, personal information and confidential content remain subject to the applicable engagement and retention requirements.